Support
Services
Key Benefits
Reference Accounts
Absolute Logic, Inc. can give professional and friendly help over the phone or on-site. We are ready to respond to computer system,
accounting, Internet and networking questions or problems.
Our reliable support gives
you peace of mind!
Phone Support
We can provide references upon request. Please include areas of interest below your address in the following form and we will
include some of our references for whom we have provided similar services. Areas of interest may include hardware, software,
programming, RealWorld Accounting, Counterpoint POS, Windows NT, SCO UNIX, Disaster Recovery Planning, Maintenance Contracts, Support
Contracts, or others which you may specify.
Friendly and reliable help when problems occur
Benefit of experience and training when questions arise
Potential reduced charges and quick response
You may call at any time during normal working hours and request phone support. This time is billed at our regular off-site
rate in fifteen minute increments with a fifteen minute minimum per call. There is a one hour minimum billing per month in which
phone support is received. Optionally, you may subscribe to a reduced rate for phone support by purchasing it in blocks of ten
hours (up to forty separate calls). The time is used in fifteen minute increments and there is no monthly minimum. You
will receive a statement for each month in which phone support is received indicating how the time was used and indicating your balance
of time. When the time is close to being used up, you will be given the opportunity to renew for another ten hours.
On-Site Troubleshooting & Maintenance
If the need arises, we are ready to come on-site to help solve the problem. We can diagnose hardware, software and networking
problems. We can provide upgrades to your system to keep it operating at peak efficiency. Additionally, you may purchase
hardware and software maintenance contracts to cover repairs, replacements and updates. Maintenance contract quotes are available
at no charge. Prepaid contracts are also available for a reduced rate for on-site services in ten hour blocks.
Disaster Recovery Planning
Often overlooked in computer systems, disaster recovery planning is vital to the on-going utilization of any computer system.
We can assist you in designing backup schemes, implementing power supply protection and control. We can also assist in security
planning and implementation.
MIS Staff Substitute
Absolute Logic, Inc. is your partner in implementing and utilizing a computer-based system. If you do not wish to, or cannot
afford to, hire a full time manager/administrator for your computer system, we can help by working as your MIS manager to plan utilization
requirements, administer network resources, handle security and, in general, keep things running.
